Sketchup Installation Troubleshooting

Posted by Geoff Powell on

A list of the most common error messages seen upon trying to authorise your Sketchup licence, along with the steps to resolve can be found below:

Bummer, It looks like you're offline.

Because SketchUp licensing is managed online through a licensing server, you must be online if you wish to add or remove a license on your installation of SketchUp. Make sure you're connected to the internet and try again.

Sorry, there are too many people using SketchUp Pro at the moment.

Network licenses and Educational Lab Licences allow only a certain number of concurrent users. Check with your network administrator to be certain your license has an adequate number of seats to accommodate all users sufficiently.

The license you added is not a valid SketchUp 201X license.

This error message means that you're using incorrect license data for authorizing your version of SketchUp Pro (such as 2015, 2016, and so on). 

Trouble with your license . . .

You may see one of two notes following this message:

  • This SketchUp Pro license is just plain broken. You may see this error if the SketchUp license file on your system has been edited or has become corrupt. Please remove the license file and authorize SketchUp normally from the Welcome screen at launch.
    Note: This error may also occur if the system clock is altered by more than a calendar day.
  • This SketchUp Pro license was created on a different computer and will not work here. Because a SketchUp Pro is tied to each specific computer, copying license files between computers doesn't work. You may see this error if you've copied a license file from another computer onto the computer seeing this error. Please remove the license file and authorize SketchUp normally from the Welcome screen at launch.

Oops . . .

You might see any of the following notes following this error message:

  • SketchUp can't reach the network license server. SketchUp network licenses must be online and able to see the network license server to open and authorize SketchUp properly. If you need to use SketchUp offline, you must check out a license from the network license server first. 
  • SketchUp Pro is unable to connect to the network license server. SketchUp is having difficulty reading the licensing server and cannot complete the licensing operation. SketchUp Pro will open with limited functionality until you've successfully connected. You may wish to exit and re-start SketchUp periodically to complete the licensing operation and restore SketchUp Pro functionality.
  • SketchUp Pro is having trouble connecting to your network licensing server. SketchUp with a network license must connect with the network license server every time it's launched to authenticate properly. If SketchUp will be offline or unable to connect to the server at any time, then you need to check out a license while connected so that you can use SketchUp offline. Without the checked-out license, SketchUp will open with limited functionality until you're able to successfully connect to the network license server again. If the computer is never online or able to connect to the server, then you may wish to purchase a single-user license for that computer. 
  • That didn't look like valid licensing info... The license data for authorizing SketchUp Pro appears to be incorrect. Make sure that the version of SketchUp on your computer and the version for which you purchased the license match. 
  • The SketchUp Pro licensing server is down. This error might appear if you're online when authorizing SketchUp but unable to connect to the server to complete the authorization. Make sure that you're connected and that SketchUp is allowed permission to access the internet. Then try authorizing again.
  • This SketchUp Pro license has been used on too many computers. Single-user licenses are intended to be used by an individual. We realize that many users have multiple computers, so a license can be authorized on only two computers at once. If you have a single-user license, you can deauthorize one computer and then authorize SketchUp on a different computer. If your copy of SketchUp Pro is part of a network license, you need to wait for a license to become available or talk to your network administrator.
  • Your SketchUp Pro license has expired. Your educator or student license has expired and needs to be renewed if you wish to continue using SketchUp Pro. You can find details on our Sketchup Education page.


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